TENANT HUB

Everything about your tenancy,
in one place

Welcome to the Yuvello Tenant Hub. Here you'll find your key documents, how to report a repair, who to contact and what to expect at every stage of your tenancy, from the day you move in to the day you hand back the keys.

Log in to your tenant portal

Smell gas? Leave the property and call 0800 111 999 now. | Danger to life? Call 999. | Out-of-hours property emergency? WhatsApp or text [emergency number].

TENANCY GUIDE

Your tenancy,
step by step

Moving in

Your agreement, deposit and keys.

Your tenant portal

Documents, repairs and updates on your phone.

Report an issue

What counts as an emergency, and how to report everything else.

Your responsibilities

Looking after your home day to day.

Your landlord's responsibilities

Safety, repairs and certificates.

During your tenancy

Rent, inspections and staying in touch.

Moving out

Giving notice, check-out and getting your deposit back.

Information & advice

Emergency guidance, complaints, insurance and support.

Tenant fees

The only payments we can ever ask you for.

Important updates

Your tenancy is now a rolling periodic tenancy. See Moving in and Information & advice for what has changed under the Renters' Rights Act.

DIRECTORY & SUPPORT

Contact your tenancy team

Our tenancy management team looks after rented homes on behalf of landlords. Use the right contact for your enquiry and we'll get to it faster.

General enquiries

Email:
[email protected]

Phone:
020 3910 8200

Hours:
09:00 - 18:00 Mon-Fri

Repairs & maintenance

Fastest route:
Report through your tenant portal

Email:
[email]

Note:
This is the fastest way to resolve an issue

Emergencies (office hours)

Priority Line:
[phone], option [x]

Coverage:
[office hours]

Emergencies (out of hours)

Immediate help:
WhatsApp or text [emergency number]

Available:
Outside office hours